On its Web site, Wilsonville Toyota boasts that it offers "One-person help from start to finish: No closers. No finance managers." A customer testimonial on the site enthuses that the store provided "the best and most open, honest auto buying experiencexperience," the customer ever had. Dave Jachter, general manager of the Wilsonville, Ore., dealership, introduced no-haggle pricing and eliminated the finance and insurance office when he took over the store four years ago. But he is quick to say that combining sales with F&I is not for everyone. "This is not easy," he says. "It involves constant training, constant updating. If you're not willing to strap it on and work at it for a couple years, it's not going to work." Jachter is part of a movement among some dealers -- particularly no-haggle stores -- to merge F&I with sales... Read more:
http://www.autonews.com/article/20110309/FINANCE_AND_INSURANCE/303099989/1400
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